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BPO\u306b\u5bfe\u5fdc\u3059\u308b\u4f01\u696d\u3067\u3059\u3002\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u6a5f\u5668\u306e\u76e3\u8996\u3084\u4fdd\u5b88\u3001\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u307e\u3067\u3001IT\u95a2\u9023\u696d\u52d9\u3092\u4e00\u62ec\u3057\u3066\u5916\u90e8\u306b\u59d4\u8a17\u3057\u305f\u3044\u4f01\u696d\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>NTT\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e<\/h3>\n<p>NTT\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u901a\u4fe1\u3084ICT\u306e\u77e5\u898b\u3092\u751f\u304b\u3057\u3066\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u652f\u63f4\u3092\u884c\u3046\u4f01\u696d\u3067\u3059\u3002\u90f5\u4fbf\u7269\u306e\u53d7\u3051\u53d6\u308a\u3084\u6a5f\u5668\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306a\u3069\u51fa\u793e\u304c\u5fc5\u8981\u306a\u696d\u52d9\u3082\u5bfe\u8c61\u3068\u306a\u308a\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u5f8c\u62bc\u3057\u3059\u308bBPO\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u3067\u59d4\u8a17\u3067\u304d\u308b\u5bfe\u8c61\u696d\u52d9\u306e\u7bc4\u56f2<\/h2>\n<p>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u3067\u306f\u3001\u7d4c\u7406\u3084\u4eba\u4e8b\u3068\u3044\u3063\u305f\u7ba1\u7406\u90e8\u9580\u306e\u696d\u52d9\u304b\u3089\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306a\u3069\u306eIT\u95a2\u9023\u696d\u52d9\u307e\u3067\u5e45\u5e83\u304f\u59d4\u8a17\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001BPO\u306e\u5bfe\u8c61\u696d\u52d9\u3092\u9818\u57df\u5225\u306b\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<h3>\u7d4c\u7406\u696d\u52d9\u306e\u59d4\u8a17\u7bc4\u56f2\u3001\u8acb\u6c42\u7ba1\u7406\u3068\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u306b\u6cbf\u3063\u305f\u30da\u30fc\u30d1\u30fc\u30ec\u30b9\u5316<\/h3>\n<p>\u7d4c\u7406\u696d\u52d9\u3067\u306f\u3001\u7d4c\u8cbb\u7cbe\u7b97\u3084\u8acb\u6c42\u7ba1\u7406\u3001\u5e74\u6b21\u6c7a\u7b97\u696d\u52d9\u306e\u88dc\u52a9\u306a\u3069\u3092BPO\u30b5\u30fc\u30d3\u30b9\u3078\u59d4\u8a17\u3067\u304d\u307e\u3059\u3002\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u306b\u6cbf\u3063\u305f\u30da\u30fc\u30d1\u30fc\u30ec\u30b9\u5316\u3082\u3001\u5c02\u9580\u696d\u8005\u306e\u652f\u63f4\u3092\u53d7\u3051\u308c\u3070\u5186\u6ed1\u306b\u9032\u307f\u307e\u3059\u3002\u5b9a\u578b\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308c\u3070\u3001\u7d4c\u7406\u62c5\u5f53\u8005\u306f\u5206\u6790\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u4eba\u4e8b\u30fb\u7dcf\u52d9\u696d\u52d9\u306e\u59d4\u8a17\u7bc4\u56f2\u3001\u52e4\u6020\u7ba1\u7406\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u6a19\u6e96\u5316<\/h3>\n<p>\u4eba\u4e8b\u30fb\u7dcf\u52d9\u696d\u52d9\u3067\u306f\u3001\u52e4\u6020\u7ba1\u7406\u3084\u7d66\u4e0e\u8a08\u7b97\u3001\u5165\u9000\u793e\u624b\u7d9a\u304d\u306a\u3069\u304c\u4e3b\u306a\u5bfe\u8c61\u696d\u52d9\u3067\u3059\u3002IT\u4f01\u696d\u306f\u5165\u793e\u3084\u7570\u52d5\u304c\u591a\u304f\u3001\u624b\u7d9a\u304d\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u304c\u3061\u3067\u3059\u3002BPO\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3048\u3070\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6a19\u6e96\u5316\u3067\u304d\u3001\u793e\u5185\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u5b89\u5b9a\u3057\u3066\u904b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306a\u3069IT\u95a2\u9023\u696d\u52d9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u5bfe\u5fdc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/h3>\n<p>IT\u95a2\u9023\u696d\u52d9\u3067\u306f\u3001\u793e\u5185\u5411\u3051\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3084IT\u8cc7\u7523\u7ba1\u7406\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u5bfe\u5fdc\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u304c\u4ee3\u8868\u7684\u306a\u5bfe\u8c61\u3067\u3059\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u696d\u52d9\u3092\u4efb\u305b\u308c\u3070\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u4fdd\u3061\u306a\u304c\u3089\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u8ca0\u62c5\u3082\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u304cIT\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/h2>\n<p>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u306e\u5c0e\u5165\u306b\u306f\u3001\u696d\u52d9\u52b9\u7387\u5316\u306a\u3069\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u4e8b\u524d\u306b\u628a\u63e1\u3059\u3079\u304d\u6ce8\u610f\u70b9\u3082\u3042\u308a\u307e\u3059\u3002\u53cc\u65b9\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<h3>\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u3001\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u30e1\u30ea\u30c3\u30c8<\/h3>\n<p>BPO\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3067\u304d\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u63a1\u7528\u3084\u6559\u80b2\u306b\u304b\u304b\u308b\u4eba\u4ef6\u8cbb\u3082\u6291\u3048\u3089\u308c\u307e\u3059\u3002<b>\u793e\u54e1\u304c\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3046\u3053\u3068\u304c\u3001IT\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/b><\/p>\n<h3>\u5c02\u9580\u6027\u306e\u9ad8\u3044\u59d4\u8a17\u5148\u306b\u3088\u308b\u696d\u52d9\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u3001RPA\u6d3b\u7528\u306b\u3088\u308b\u6226\u7565\u7684\u306a\u81ea\u52d5\u5316<\/h3>\n<p>\u5c02\u9580\u6027\u306e\u9ad8\u3044\u59d4\u8a17\u5148\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u696d\u52d9\u54c1\u8cea\u306e\u5411\u4e0a\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002BPO\u306e\u59d4\u8a17\u5148\u304cRPA\u3092\u6d3b\u7528\u3057\u3066\u3044\u308c\u3070\u3001\u5b9a\u578b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3082\u9032\u307f\u307e\u3059\u3002\u5c5e\u4eba\u5316\u3057\u305f\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6574\u7406\u3067\u304d\u3001\u6226\u7565\u7684\u306a\u696d\u52d9\u8a2d\u8a08\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u60c5\u5831\u6f0f\u6d29\u3084\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u306e\u30ea\u30b9\u30af\u3068\u3001BPO\u696d\u754c\u306f\u3084\u3081\u3068\u3051\u3068\u8a00\u308f\u308c\u308b\u7406\u7531\u3078\u306e\u5bfe\u51e6\u6cd5<\/h3>\n<p>BPO\u306b\u306f\u3001\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u3084\u696d\u52d9\u306e\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u3001\u30ce\u30a6\u30cf\u30a6\u304c\u793e\u5185\u306b\u84c4\u7a4d\u3055\u308c\u306b\u304f\u3044\u3068\u3044\u3063\u305f\u6ce8\u610f\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u300cBPO\u696d\u754c\u306f\u3084\u3081\u3068\u3051\u300d\u3068\u8a00\u308f\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u3053\u3046\u3057\u305f\u61f8\u5ff5\u304c\u3042\u308a\u307e\u3059\u3002<b>\u59d4\u8a17\u5148\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u3092\u78ba\u8a8d\u3057\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u5171\u6709\u3059\u308b\u4ed5\u7d44\u307f\u3092\u6574\u3048\u308c\u3070\u3001\u591a\u304f\u306e\u30ea\u30b9\u30af\u306f\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/b>\u307e\u305f\u3001\u983b\u7e41\u306a\u7d44\u7e54\u5909\u66f4\u306b\u306f\u4e0d\u5411\u304d\u306a\u305f\u3081\u3001\u59d4\u8a17\u3059\u308b\u696d\u52d9\u306e\u9069\u5408\u5ea6\u3092\u898b\u6975\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>IT\u4f01\u696d\u306b\u5408\u3063\u305fBPO\u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9\u3068\u5c0e\u5165\u4e8b\u4f8b<\/h2>\n<p>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u306f\u3001\u59d4\u8a17\u5148\u3092\u8aa4\u308b\u3068\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u307e\u305b\u3093\u3002IT\u4f01\u696d\u3067\u306f\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u4e2d\u5fc3\u306e\u7d44\u7e54\u3067\u3042\u308b\u304c\u3086\u3048\u306b\u3001\u7ba1\u7406\u90e8\u9580\u306e\u696d\u52d9\u304c\u5c5e\u4eba\u5316\u3057\u3084\u3059\u3044\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u59d4\u8a17\u3057\u305f\u3044\u696d\u52d9\u306e\u6574\u7406\u304b\u3089\u9078\u5b9a\u57fa\u6e96\u3001\u5c0e\u5165\u4e8b\u4f8b\u3001\u9032\u3081\u65b9\u307e\u3067\u3092\u9806\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u59d4\u8a17\u3057\u305f\u3044\u696d\u52d9\u306e\u6d17\u3044\u51fa\u3057\u3068\u696d\u52d9\u6a19\u6e96\u5316\u304b\u3089\u59cb\u3081\u308b\u3001IT\u4f01\u696d\u5411\u3051\u306e\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/h3>\n<p>BPO\u9078\u5b9a\u306e\u51fa\u767a\u70b9\u306f\u3001\u59d4\u8a17\u3057\u305f\u3044\u696d\u52d9\u306e\u6d17\u3044\u51fa\u3057\u3067\u3059\u3002\u7d4c\u7406\u696d\u52d9\u3001\u7dcf\u52d9\u696d\u52d9\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306a\u3069\u3092\u68da\u5378\u3057\u3057\u3001\u5b9a\u578b\u696d\u52d9\u3068\u30b3\u30a2\u696d\u52d9\u3092\u5207\u308a\u5206\u3051\u307e\u3059\u3002<b>IT\u4f01\u696d\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u3067\u306f\u3001\u696d\u52d9\u3092\u6a19\u6e96\u5316\u3057\u3066\u304b\u3089\u59d4\u8a17\u3059\u308b\u3053\u3068\u304c\u6210\u679c\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002<\/b>\u62c5\u5f53\u8005\u306e\u982d\u306e\u4e2d\u306b\u3057\u304b\u306a\u3044\u624b\u9806\u306e\u307e\u307e\u59d4\u8a17\u3059\u308b\u3068\u3001\u79fb\u884c\u304c\u9577\u5f15\u304d\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002BPO\u306e\u5bfe\u8c61\u696d\u52d9\u306f\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u5316\u3057\u3084\u3059\u3044\u5b9a\u578b\u696d\u52d9\u304b\u3089\u9078\u3076\u306e\u304c\u57fa\u672c\u3067\u3059\u3002<\/p>\n<p>\u9078\u5b9a\u6642\u306b\u306f\u3001\u6b21\u306e\u89b3\u70b9\u3067\u512a\u5148\u9806\u4f4d\u3092\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u6bce\u6708\u306e\u767a\u751f\u4ef6\u6570\u304c\u591a\u304f\u3001\u624b\u9806\u304c\u6c7a\u307e\u3063\u3066\u3044\u308b\u696d\u52d9<\/li>\n<li>\u62c5\u5f53\u8005\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u30b3\u30a2\u696d\u52d9\u3092\u5727\u8feb\u3057\u3066\u3044\u308b\u696d\u52d9<\/li>\n<li>\u5c02\u9580\u6027\u304c\u6c42\u3081\u3089\u308c\u3001\u793e\u5185\u3067\u4eba\u6750\u78ba\u4fdd\u304c\u96e3\u3057\u3044\u696d\u52d9<\/li>\n<li>\u7e41\u9591\u5dee\u304c\u5927\u304d\u304f\u3001\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u3067\u306e\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u696d\u52d9<\/li>\n<\/ul>\n<h3>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u3068\u5c02\u9580\u6027\u3001\u96fb\u5b50\u5951\u7d04\u306a\u3069\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u6027\u3092\u78ba\u8a8d\u3059\u308b\u57fa\u6e96<\/h3>\n<p>IT\u4f01\u696d\u306f\u53d6\u5f15\u5148\u306e\u6a5f\u5bc6\u60c5\u5831\u3084\u500b\u4eba\u60c5\u5831\u3092\u6271\u3046\u305f\u3081\u3001\u59d4\u8a17\u5148\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u306f\u6700\u91cd\u8981\u306e\u78ba\u8a8d\u9805\u76ee\u3067\u3059\u3002\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u306fBPO\u5c0e\u5165\u306e\u6ce8\u610f\u70b9\u3068\u3057\u3066\u5e38\u306b\u6319\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u78ba\u8a8d\u3059\u3079\u304d\u57fa\u6e96\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>ISMS\u8a8d\u8a3c\u3084\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30de\u30fc\u30af\u306a\u3069\u306e\u53d6\u5f97\u72b6\u6cc1<\/li>\n<li>\u59d4\u8a17\u5148\u306e\u5c02\u9580\u6027\u3068IT\u696d\u754c\u3067\u306e\u652f\u63f4\u5b9f\u7e3e<\/li>\n<li>\u96fb\u5b50\u5951\u7d04\u3084\u30af\u30e9\u30a6\u30c9\u4f1a\u8a08\u306a\u3069\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u6027<\/li>\n<li>\u969c\u5bb3\u3084\u7e41\u5fd9\u671f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3068\u5831\u544a\u306e\u4ed5\u7d44\u307f<\/li>\n<\/ul>\n<p>\u3042\u308f\u305b\u3066\u3001\u696d\u52d9\u304c\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u3057\u306a\u3044\u3088\u3046\u3001\u5b9a\u4f8b\u4f1a\u3067\u306e\u9032\u6357\u5171\u6709\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u53ef\u8996\u5316\u306b\u5fdc\u3058\u3066\u304f\u308c\u308b\u304b\u3082\u78ba\u8a8d\u3057\u307e\u3059\u3002\u59d4\u8a17\u5148\u306e\u5c02\u9580\u6027\u304c\u9ad8\u304f\u3066\u3082\u3001\u793e\u5185\u306b\u30ce\u30a6\u30cf\u30a6\u304c\u84c4\u7a4d\u3055\u308c\u306a\u3051\u308c\u3070\u3001\u5951\u7d04\u7d42\u4e86\u5f8c\u306e\u5185\u88fd\u5316\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u306e\u5c0e\u5165\u4e8b\u4f8b\u306b\u5b66\u3076\u3001\u6210\u679c\u3092\u51fa\u3059\u305f\u3081\u306e\u9032\u3081\u65b9<\/h3>\n<p>IT\u4f01\u696d\u306e\u5c0e\u5165\u4e8b\u4f8b\u3067\u306f\u3001\u7d4c\u7406\u3084\u7dcf\u52d9\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u904b\u7528\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3057\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u958b\u767a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u305f\u30b1\u30fc\u30b9\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002\u6708\u6b21\u6c7a\u7b97\u306e\u65e9\u671f\u5316\u3084\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u304c\u4ee3\u8868\u7684\u306a\u6210\u679c\u3067\u3059\u3002<\/p>\n<p>\u6210\u679c\u3092\u51fa\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u306f\u3001\u5171\u901a\u3059\u308b\u9032\u3081\u65b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5c0f\u3055\u306a\u696d\u52d9\u304b\u3089\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u59cb\u3081\u3001\u52b9\u679c\u3092\u78ba\u8a8d\u3057\u3066\u7bc4\u56f2\u3092\u5e83\u3052\u308b<\/li>\n<li>\u59d4\u8a17\u524d\u306b\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u6587\u66f8\u5316\u3057\u3001\u5224\u65ad\u57fa\u6e96\u3092\u660e\u78ba\u306b\u3059\u308b<\/li>\n<li>\u59d4\u8a17\u5f8c\u3082\u5b9a\u671f\u7684\u306bKPI\u3092\u78ba\u8a8d\u3057\u3001\u6539\u5584\u63d0\u6848\u3092\u53d7\u3051\u308b<\/li>\n<\/ul>\n<p><b>\u5c0e\u5165\u5f8c\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u696d\u52d9\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u81ea\u793e\u306e\u6226\u7565\u7684\u306a\u696d\u52d9\u3078\u306e\u6ce8\u529b\u3068\u3044\u3046\u6210\u679c\u307e\u3067\u898b\u3066\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/b>\u59d4\u8a17\u3057\u3066\u7d42\u308f\u308a\u306b\u305b\u305a\u3001\u59d4\u8a17\u5148\u3068\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u9032\u3081\u308b\u59ff\u52e2\u304c\u3001IT\u4f01\u696d\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u3092\u6210\u529f\u3055\u305b\u308b\u9375\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u306f\u81ea\u793e\u306e\u8ab2\u984c\u3092\u6574\u7406\u3057\u3001\u8907\u6570\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u6bd4\u8f03\u3057\u305f\u3046\u3048\u3067\u3001\u7121\u7406\u306e\u306a\u3044\u7bc4\u56f2\u304b\u3089\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/h2>\n<h3>IT\u696d\u754c\u306b\u304a\u3051\u308bBPO\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>BPO\u306f\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u7565\u79f0\u3067\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u624b\u6cd5\u3067\u3059\u30021990\u5e74\u4ee3\u4ee5\u964d\u306b\u5e83\u307e\u3063\u305f\u7d4c\u55b6\u624b\u6cd5\u3067\u3042\u308a\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002IT\u696d\u754c\u306eBPO\u306f\u5b9a\u578b\u696d\u52d9\u306e\u53d7\u8a17\u306b\u3088\u308b\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u3092\u5b9f\u65bd\u3057\u3001\u5c02\u9580\u6027\u3092\u6301\u3064\u4e8b\u696d\u8005\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002IT\u696d\u754c\u306e\u4eba\u6750\u4e0d\u8db3\u3084\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u696d\u52d9\u8ca0\u62c5\u8efd\u6e1b\u304cBPO\u306e\u5c0e\u5165\u3092\u4fc3\u9032\u3057\u3066\u3044\u307e\u3059\u3002BPO\u5c0e\u5165\u3067\u696d\u52d9\u52b9\u7387\u5316\u304c\u671f\u5f85\u3067\u304d\u308b\u307b\u304b\u3001BPO\u306f\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002IT\u696d\u52d9\u306e\u4e00\u90e8\u3067\u3042\u308b\u5404\u7a2e\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3084IT\u8cc7\u7523\u7ba1\u7406\u306a\u3069\u3082\u3001\u5916\u90e8\u306e\u5c02\u9580\u5bb6\u306b\u4efb\u305b\u3089\u308c\u308b\u5bfe\u8c61\u696d\u52d9\u306b\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<h3>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u306f\u4f01\u696d\u6d3b\u52d5\u3092\u652f\u3048\u308b\u5f8c\u65b9\u652f\u63f4\u696d\u52d9\u3067\u3042\u308a\u3001\u7d4c\u7406\u3084\u4eba\u4e8b\u3001\u7dcf\u52d9\u306a\u3069\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u90e8\u9580\u304c\u62c5\u3046\u65e5\u5e38\u696d\u52d9\u304c\u4e2d\u5fc3\u3067\u3059\u3002\u9867\u5ba2\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3059\u308b\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u7570\u306a\u308a\u3001\u793e\u5185\u306e\u904b\u55b6\u3092\u652f\u3048\u308b\u5468\u8fba\u696d\u52d9\u3068\u3044\u3046\u4f4d\u7f6e\u3065\u3051\u306b\u306a\u308a\u307e\u3059\u3002IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306f\u4e00\u822c\u306e\u4e8b\u696d\u4f1a\u793e\u3068\u5171\u901a\u3059\u308b\u70b9\u304c\u591a\u3044\u4e00\u65b9\u3067\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u4e2d\u5fc3\u306e\u7d44\u7e54\u306b\u7279\u6709\u306e\u554f\u984c\u304c\u751f\u3058\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u672c\u6765\u306e\u958b\u767a\u696d\u52d9\u306b\u52a0\u3048\u3066\u4e8b\u52d9\u4f5c\u696d\u3092\u517c\u52d9\u3057\u3001\u8ca0\u62c5\u304c\u5897\u3048\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<h3>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u306e\u5bfe\u8c61\u696d\u52d9\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3>\n<p>BPO\u306e\u5bfe\u8c61\u696d\u52d9\u306b\u306f\u7d4c\u7406\u3084\u4eba\u4e8b\u304c\u542b\u307e\u308c\u307e\u3059\u3002BPO\u306e\u5bfe\u8c61\u696d\u52d9\u306b\u306f\u7d4c\u7406\u3084\u4eba\u4e8b\u306e\u307b\u304b\u3001\u7dcf\u52d9\u306a\u3069\u3082\u542b\u307e\u308c\u3001BPO\u306f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002IT BPO\u3067\u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u696d\u52d9\u3092\u5916\u90e8\u59d4\u8a17\u3067\u304d\u3001IT\u8cc7\u7523\u7ba1\u7406\u3082BPO\u306e\u5bfe\u8c61\u696d\u52d9\u306e\u4e00\u3064\u3067\u3059\u3002\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306fBPO\u306e\u4ee3\u8868\u7684\u306a\u5bfe\u8c61\u3067\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306a\u3069\u306e\u696d\u52d9\u5185\u5bb9\u3092\u5c02\u9580\u306e\u4e8b\u696d\u8005\u306b\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002BPO\u306f\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u3001\u904b\u7528\u3001\u6539\u5584\u696d\u52d9\u307e\u3067\u59d4\u8a17\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3042\u308b\u70b9\u3082\u7279\u5fb4\u3067\u3059\u3002\u5177\u4f53\u7684\u306a\u5bfe\u8c61\u7bc4\u56f2\u306f\u4f01\u696d\u3054\u3068\u306b\u7570\u306a\u308b\u305f\u3081\u3001\u81ea\u793e\u306e\u696d\u52d9\u5185\u5bb9\u3092\u6574\u7406\u3057\u305f\u3046\u3048\u3067\u59d4\u8a17\u3059\u308b\u696d\u52d9\u3092\u6c7a\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<h3>IT\u4f01\u696d\u304c\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092BPO\u3067\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>BPO\u5c0e\u5165\u306b\u3088\u308a\u3001\u307e\u305a\u696d\u52d9\u52b9\u7387\u5316\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002BPO\u306b\u3088\u308a\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001BPO\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3082\u5bc4\u4e0e\u3059\u308b\u624b\u6bb5\u3067\u3059\u3002\u59d4\u8a17\u5148\u306e\u5c02\u9580\u6027\u304c\u696d\u52d9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u3001\u5c02\u9580\u5bb6\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u7528\u3057\u696d\u52d9\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002BPO\u5c0e\u5165\u306b\u3088\u308a\u696d\u52d9\u54c1\u8cea\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u70b9\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u3055\u3089\u306b\u3001BPO\u3067\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3044\u3001BPO\u5c0e\u5165\u3067\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002BPO\u306f\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3055\u305b\u308b\u305f\u3081\u306b\u5c0e\u5165\u3055\u308c\u308b\u3082\u306e\u3067\u3042\u308a\u3001IT\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u672c\u6765\u6ce8\u529b\u3059\u3079\u304d\u958b\u767a\u306a\u3069\u306e\u30b3\u30a2\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u308b\u72b6\u614b\u3092\u3064\u304f\u308c\u307e\u3059\u3002BPO\u5c0e\u5165\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u70b9\u3082\u3001\u30e1\u30ea\u30c3\u30c8\u306e\u4e00\u3064\u3067\u3059\u3002<\/p>\n<h3>BPO\u696d\u754c\u306f\u3084\u3081\u3068\u3051\u3068\u8a00\u308f\u308c\u308b\u306e\u306f\u306a\u305c\u3067\u3059\u304b\uff1f<\/h3>\n<p>BPO\u696d\u754c\u306f\u3084\u3081\u3068\u3051\u3068\u8a00\u308f\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u5b9a\u578b\u7684\u306a\u696d\u52d9\u304c\u4e2d\u5fc3\u3068\u306a\u308a\u3001\u696d\u52d9\u5185\u5bb9\u304c\u5358\u8abf\u306b\u611f\u3058\u3089\u308c\u3084\u3059\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u308c\u306f\u50cd\u304f\u5074\u304b\u3089\u898b\u305f\u8a55\u4fa1\u3067\u3042\u308a\u3001\u4f01\u696d\u304cBPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306e\u4fa1\u5024\u3068\u306f\u5225\u306e\u8a71\u3067\u3059\u3002BPO\u306f\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u624b\u6cd5\u3067\u3042\u308a\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u59d4\u8a17\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001BPO\u306f\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3059\u308b\u624b\u6bb5\u3067\u3042\u308b\u305f\u3081\u3001\u5c0e\u5165\u691c\u8a0e\u306e\u5224\u65ad\u6750\u6599\u3068\u3057\u3066\u306f\u3001\u59d4\u8a17\u5148\u306e\u5c02\u9580\u6027\u3084\u5bfe\u5fdc\u7bc4\u56f2\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>IT\u696d\u754c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9BPO\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>BPO\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u3001\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u696d\u52d9\u30ce\u30a6\u30cf\u30a6\u304c\u793e\u5185\u306b\u84c4\u7a4d\u3055\u308c\u306b\u304f\u304f\u3001\u696d\u52d9\u306e\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u304c\u8d77\u3053\u308a\u3084\u3059\u3044\u70b9\u306b\u3082\u6ce8\u610f\u304c\u5fc5\u8981\u3067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